I purchased a flight through Kiwi more than a week ago, but they still haven't booked the flight that I purchased with the airline. I contacted them several times to try to find out what's going on, but all they did was provide me with an invalid reservation number, which is in an incorrect format and which the airline does not recognize. Despite repeated attempts to contact them, they have made no effort to explain or rectify the situation (except for falsely claiming that the flight is a charter flight and that I have to check in at the airport, which is completely untrue). In addition, I contacted the airline directly, and they confirmed that there is no booking with them under my name. Basically, Kiwi just took my money without providing me with the service (or anything) that they promised in return. And what’s worse, by providing an invalid reservation number, they attempted to deceive me into believing that they booked a flight which they clearly did not. I strongly recommend that everyone steer clear of this scam operation, unless you want to be swindled out of hundreds of dollars like I was.