My booking #194379493, just in case anyone from kiwi.com reads these reviews and has the decency to step up and fix this problem. I booked flights on kiwi.com two months ago. The trip was for July 14, 2022, Corfu to Malta via Bari. The first leg was on Volotea and the second flight on Ryanair. Two days ago, I get a message from Kiwi that says there’s been a “minor change” to my flights. Turns out that Volotea rescheduled their Corfu to Bari flights to a day earlier. Exactly 24 hours earlier than originally scheduled. Exact same departure time and flight, just 24 hours earlier. The second leg of our flights was still left on the 14th as originally scheduled. I contact the un-Help Desk. After about 20 messages back and forth, I am still being told that this is a minor schedule change.Hmm, I have a car rented till the 14th and a room booked till the 14th in Corfu. I am being told that adding 24 hours to my flight is a minor change. They also tried to tell me that I had agreed to this change because I opened the message. This is Kiwi’s policy as stated on their website. ”If the carrier changes your itinerary by less than 24 hours and you can catch all your connections from the same booking, we'll update your itinerary and send you an updated e-ticket." Their policy further states, "When the carrier makes a departure time change that affects the rest of your itinerary or is more than 24h, we’ll send you some alternative options or a refund”. There is a reasonable alternative flight being sold on kiwi.com right now, which I have told them several times, that I would take it if they would reschedule me. The alternative flight combo on July 14th, leaves Corfu at 7:25 and arrives in Malta at 1550hrs. They are refusing unless I cancel my original booking with only a 10Euro refund plus the cost of the new flights. When I quoted their policy to their help desk, their reply was, “ Iva R. 04:30 Hello Christopher, I am sorry for all the inconveniences you needed to go through because of this change. You are right, the change is not less than 24 hours, but it is also not more than 24hours so it can not be considered as a major schedule change. As it is exactly 24 hours in our system it is recognized as a minor change.” How dirty is that? Believe it or not, but kiwi.com claims to have a board of directors. Petra Reiter is the VP OF CUSTOMER SERVICES. Eliška Řezníček Dočkalová is the SENIOR DIRECTOR OF CUSTOMER EXPERIENCE. Of course, there is no way to contact these people. You should read some of the BS that these people say in interviews about offering amazing customer service.