Its a pity I have to even give them one star as they are not even worth it. I booked a trip before the pandemic. Obviously the entire world was locked down so I couldn't take the trip as all boarders were closed and airlines were not flying. 2 years later and no refund. Kiwi's customer service number disappeared. Their automated system takes you in circles. I want my money back. Both airlines are still in business and sure Kiwi got my money back. I am not going to give up until I get my FULL refund or they go bankrupt! Please do not use them. Someone got very rich on taking advantage of all of us during hard times. Choice any other site but never use Kiwi.