This company is not to be trusted. They offered me very very expensive travel insurance that was out of the question, and then they changed our flights and instead of offering us the alternate flight that was maybe a 10 minute difference for free they made us pay $250 for that one. The one they offered us for free would not have worked because we couldn’t have made our connecting flight. We still saved money by paying the $250 instead of the $500 insurance, but they got their $250! I only blame myself for booking with them in the first place. Save yourself the headache and book straight through the airlines! Kiwi is to be avoided! Lesson learned!