Hi, recently I bought a long flight ticket with this agency for the first time. I took the risk but I thought I would give them a chance. Then, I was doing transit in the US, but I had problems with them due to the strict regulations of the US, even when I have all my documents in law. Long story short, I couldn't reach my final destination, and then I explained the situation to Kiwi customer service and they just didn’t care, giving me nothing as a solution or alternative to take a new flight or get a refund. They protect themselves with their own company policies. I hope nobody buys tickets from them, you need to be very careful with this kind of online agency, they just wanna get the money and when there is any problem they just unbind from the clients. Just be carefull