Customer Service is horrible. Can't actually blame the employee their policies and scamming techniques are not the customer service reps fault. But they do work for a company that overcharges for flights. I booked 8 passenger to a flight and at the time it was the cheapest option online, well based on the search engine. Best advice search the airline site directly and avoid booking through travel sites if possible. I ended up paying $200 per person costing me $1600 extra. They have many add ons and pricing schemes so they can take your money. DO NOT USE THEM.