Under no circumstances should you book with Kiwi.com! Absolutely shocking and incompetent customer service. I tried to book a flight to China but found the flight itinerary they sold was actually impossible and wouldn't be acceptable for anyone to be admitted (according to the Chinese Embassy). I rebooked the suggested itinerary on the site only to get a notification several days later that it was rejected. Thus began a long saga of correspondence with the Help Desk (they offer phone support 2 weeks before your flight date). The only times I get any information is when I've chased them up - they do not take any initiative to find a solution. They answer all queries and suggestions with excuses: - the flight route is unavailable (yet I can see them selling the routes on their website and on other airline websites) - we have a high volume, you are in a queue and we are working through it, please be patient (for nearly a month??) Terrible company!