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Abraham Alvarez
This is the worst company ever! I booked 6 flights around Europe and they ruined every single one of them. They moved my flights to other days and I had to pay extra nights in some hotels and loose nights in others. Then there was a typo with my name and I checked each airline and the passenger name can be changed for free if its under 3 characters, which in my case it was. Not only they replied to me after weeks of trying, I had to call them since they ignored my emails. And to make it worse, Kiwi wanted to charge me 150£ per flight to fix the typo which its supposed to be free! That price was even more than some of the flights. I had to call each airline individually and do it myself, but since kiwi did the reservation, I had to remove them as the owners of the reservation and change it myself. And thanks to that I found out they messed up the luggage for one of the flights! They forgot to add the luggage for one of the returns! I had to pay extra for all that. I ended up paying 500£ more due to change in hotel accommodation and the luggage. The worst company ever! I will try to seek legal advice because this was outrageous!
2 years ago
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Kiwi.com has a 1.1 average rating from 1,324 reviews

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