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Marty
We booked our flights to Corfu Greece with Kiwi.com because of the price, apparent convenience, and baggage allowance in terms of carry on bags ( one 4 kg. bag and one 8 kg. bag per passenger) . All was printed out under the Kiwi letterhead and all was well on our departing flight. Just prior to our return flight I discovered that there was a flight change that involved an earlier departure as well as an extended 12 hour stay in Athens for our connection. The issue was at check- in in Corfu where we were informed that the airline ticket did not indicate the same carry on allowance as shown in our reservation meaning that we had to pay an unexpected fee for baggage. I paid and contacted Kiwi only to be given a polite (at first) runaround . Kiwi referred me to the airline but I wrote them that my problem was with Kiwi . I made my reservation based upon Kiwi's ad and Kiwi's confirmation . As time has passed they don't even acknowledge my mails. It is almost 2 years(!!!) since this incident and yet they still send me offers ! Obviously, I explained to them that until this is resoved why would I even consider them as an option ? I have travelled since then (with other companies)and I have nothing but contempt for Kiwi - and any other company that has no integrity or respect for the clients who are the reason for their very existence !
2 years ago
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Kiwi.com has a 1.1 average rating from 1,324 reviews

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