Kiwi is a scam company. I just lost $1,400 because of their scam. I purchased the round-trip ticket and I’m an American citizen, I was supposed to transit through Tokyo and Vietnam to get to Bali. In my past trip which I purchased my tickets directly with the major airlines, I was able to transit without getting a visa because in Japan American citizen can transit without a visa. But Kiwi sold me tickets that I was trapped in Vietnam and Japan, they did not allow me to get on the airplane because they said I needed a visa for Japan. The airlines that kiwi sold me a ticket with, they could not transit me to Los Angeles from Tokyo. Kiwi should not have put such airlines together as part of a round trip ticket. I tried to call Kiwi to change the flight but nobody responded. I already paid $1400 to Kiwi for this ticket and I couldn’t make this trip back because the way kiwi set it up. I had to buy another ticket with United to come back home. With United airline I transited through Japan without requiring a visa but the airline Kiwi set me up did not allow me to transit through Japan without a visa. kiwi is running such a scam. No other airlines ever put such flights together as a round trip ticket because the passenger gets trapped and can’t finish the trip but kiwi does such a scam. I am asking to get full refund for what I paid to Kiwi which is $1,400 but they don’t respond and it’s impossible to talk to anyone in that company.