Not happy with the service it was my first time using this agency. And i will never again! I booked 6-11 and the date on the final booking has changed to 4-8. Which is weird. I bought for 5 passengers and with in the time that i realize that it was wrong (after 2 hours) I messaged soon and they answered 40mins later saying that it was confirmed they cant cancel anymore. But in the app nothing says that it was confirmed no email that was sent to me either by that point! Note this I received the confirmation email at 5:47am
I booked the flight at 00:30 i asked for cancellation at 2:43am and they responded at 3:27am saying that it is confirmed and cannot be cancelled while I don’t get any notification or confirmation. Instead at 4:41am i still got an email saying sorry for the delay booking confirmation! For me they just don’t wanna cancel and just take the money i paid for since there’s no refund at all or if i change flight i have to pay the full price again. I wouldn’t recommend this agency to anyone and i’ll spread the experience i had with them. And let Karma do the work for this agency.
2 years ago
Kiwi.com has a
1.1
average rating
from
1,324
reviews
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