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Amarens
Biggest scam EVER. Kiwi customer services is an absolute joke. I had an issue with my ticket which was a screw up from Kiwi's side and they did absolutely nothing to help me. A part of the payment wasn't made to the airline so I couldn't view my booking on the airline's website or check in. I found out by chance. I've contacted Kiwi every day for a week, even multiple times a day, to get it fixed. They said they would contact the airline and see what went wrong. In the end I called the airline myself and fixed it in a day. Imagine the stress!! This was such unnecessary stress and Kiwi screwed up completely. I also told them to just cancel everything because they were clearly incapable and then they told me it would a voluntary cancellation and I would only be refunded 10 euros... What a scam. I will never book with Kiwi again and also tell all my friends to never use their services.
2 years ago
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Kiwi.com has a 1.1 average rating from 1,367 reviews

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