The help desk personnel did nothing to answer my questions, or resolve my issue. I will no longer use this company to purchase my airline tickets. The agent wasn’t very knowledgeable on company policies. With the question that I asked it would have been more beneficial if someone above the agent intervened. Overall horrible experience contacting customer service, complete waste of time. Also this company does not offer refunds, it is a complete scam!!! Even top airlines allow refunds within 24hrs of purchase. I found a cheaper flight on the actual airline site, and asked for a price match. Kiwi agent responded with a copied and paste message about their refund policy. Total scam site DO NOT PURCHASE ANYTHING FROM HERE