Hello,
Hello. On the 19 of June I made a reservation for Menorca, I was charged with 1529.99 lei and I received an email that my booking is pending and that due to amount of high requests I need to wait for it to be processed . The second day on the 20th of June I received a notification, that the price was raised and if I accept it. I agreed and I was charged again with 1919.99 lei. In a few hours I noticed that my card was charged 2timrs with initial amount and checking my kiwi account I saw I have 2 trips, 2 bookings even if I made only one and then I agreed to the price raised. I noticed kiwi immediately, before the trip that, I will need the return of the initial amount because I made the reservation only once and then I agreed to the new raised price. I do not want to pay twice for only one trip and for a reservation that I did only once, not twice. Also, on both reservation I have same boarding ticket for the trip, same seat, so is clearly that you booked only one ticket at the airline for me, so for me to pay only once, is normal as I have a ticket, one seat and I made only one reservation. Is clear that the airline does not have my booking twice and my money. Please help with the return of the money, I don't want to be charged twice for the mistake of your system. Now in September, 3months later, I was informed that Wizzair made the refund partially, but I cannot receive it because Blue Air has to maje the refund also. This is not going to happen soon so I request you to provide me the refund you received already. Since I’m not getting any normal and acceprable reply, no one can give me a timeline, even after 3months, I’m writting here and I hope for help and my refund.Thank you, Bianca
2 years ago
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