Kiwi.com is the reason why it was the first and last time I used a third party to book flights. You think you’re getting a “deal” by saving 40 dollars but it can cost you hundreds even thousands of dollars if anything goes wrong. I booked flights to Bali through them. It all started with my return flights being cancelled by the airline. They wouldn’t accept me requesting a refund just for the cancelled flight so I had to cancel the whole trip. My other flight was non refundable so that meant I would lose all that money. Then my first flight got rescheduled by 6 hours meaning I would get to Bali in the middle of the night with a 4 year old child on my own. I then canceled that flight to buy another one at a reasonable time and paid for an assisted refund. I got told straight away the my wouldn’t refund my first flight and they would deal with the second flight. I then contacted Jetstar myself as I didn’t think it was fair for them to not give my money back as it was not what I paid for. Jetstar promptly issued a refund that went to Kiwi and they took over a month to pass it onto me. Note: the amount refunded was $130 less than what I paid for the flight with Jetstar saying that was the amount paid to them. $130 was Kiwi’s cut. For the flight canceled by the airline they gave me a Kiwi credit worth $90 less than what I paid for the flight and refuse to refund my credit card. When contacted they say it’s their policy and that’s what the airlines give back to them. Avoid the headache and book directly with your airline. It’s much easier to deal with them directly and you don’t risk loosing your money. Lesson learnt for me