If I could give a negative star I would. My wife called this trip we booked through Kiwi.xom Armageddon. We booked a trip through them from Lisbon to L.A. with a layover in Toronto. The flight from Lisbon was delayed so we missed our connection in Toronto. Fortunate for us my wife purchased the extra customer care with Kuwi.com to have them resolve any issues coming up on our trip. It would have been better if she hadn't. Customer service was totally worthless. Their representative had us going back and forth between 2 different terminals (hauling our luggage), standing in 2 hour long lines only to find out that the airlines did not recognize Kiwi.coms reservation number ( mind you there were seats available on these flights). At one point we had three different ticketing agents from Air Canada trying to assist us. They told us that we were never booked on the original flight. We incurred $80 in Uber costs, almost $400 for a hotel room (Holiday Inn) plus meals plus having to buy Sim cards for our phones. This was back on the 20th of June. We ended up buying new tickets at the Toronto airport for a Delta Airlines flight. We spent more on all this than the cost of the original flight plus we had to spend 2 days at the Toronto airport. Today is the 14th of October and still nothing from Kiwi.com although we requested a refund that day. It wasn't the airlines fault, it was absolutely Kiwi.coms error. Fool me once shame on you. Never again. Absolutely the worst travel experience I've ever had!!!! Stay away!!!! Booking number 238 614 673.