Wish I could give 0 stars.. Had one flight cancelled..so used the vouchers they gave me (a year and a half later!) on top of an extra £300 to book another trip...this was then cancelled as well and I only received half the original total back...in vouchers again even though I had never requested it back in the form of vouchers and when asked to rectify this I was hung up on twice and now mysteriously my log in details which have worked through out the process no longer seem to...I have spoken directly to the airline and they have told me I qualify for a full refund. Give these scumbags an inch and they will take the lot DO NOT USE!!