KIWI.com USERS BUYER BEWARE! I learned the hard way after losing the cost of my ticket when I had a thoroughly documented medical emergency of a heart attack while in the airport, resulting in me having to go to the emergency room instead of making my flight. Even though the airline had agreed to reimburse me for my flight KiWI.com refused to process my reimbursement. Please note the THREE REASONS you should never buy your ticket using KIWI.com as an intermediary. #1). Once you purchase a ticket on KIWI.com, you are essentially forfeiting your right to deal directly with the airline you are flying to handle any legitimate dispute you might have (i.e., medical emergencies, refunds, lost luggage, etc.). All disputes, refunds, or reimbursements can only be handled through KIWI.com and its incredibly narrow definition of what constitutes an emergency. #2). According to KIWI’s customer service agent, they do not follow international regulations (i.e., lost delayed luggage or medical emergencies) for legitimate emergency-related disputes. #3). Also, according to this same agent, KIWI has no real customer service support to communicate with should something go very wrong. And let's face it, more goes wrong these days than right, with air travel! They don’t even have an address to submit demand letters regulated by US law. The best you’ll receive in terms of support is a pseudo-robo customer service “person” claiming to be the final arbiter of any dispute. SO, IF YOU USE KIWI AND HAVE ANY SORT OF TRAVEL EMERGENCY THAT ENTITLES YOU TO REIMBURSEMENT BY THE AIRLINE ITSELF, BECAUSE YOU BOUGHT YOUR TICKET ON KIWI.COM, YOU ARE COMPLETELY SCREWED!