Priority boarding for one flight instead of two.
I paid for priority boarding for my flights Vienna-Paris. After 3 days I got many emails saying that they add it to only one flight and for another one they didn't. I thought it was a joke because the whole reason why you're doing that - is you want to bring a trolley on board. But having it only one way doesn't make any sense.
So, they refunded Priority Boarding for Paris-Vienna but left one for Vienna-Paris.
I told them that pls refund me everything Priority Boarding for both flights. And they're telling me about the fact that they can't and telling me that it was a 'technical problem' to book Priority Boarding for one of the flights.
So the operator was like, I cannot do it for the flight back, but who cares, let's do it for a flight to the place and refund a back one.
How should I use it?
I just have no words.
Never using this service again.
I simply have no words.
Ofc they won't do anything about it.
But it's not how service should work.
It has no logic behind it.
2 years ago
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