For a long-haul flight from Saudi Arabia to Japan, I paid $1,500 for a return flight. On the final leg of my flight from Bangkok, Thailand to Fukuoka, Japan, I discovered my ticket did not include a check-in allowance with Thai Viet Jet. I was charged $39 for 7kg by the airline.
Upon contacting Kiwi.com about the issue they put the responsibility solely upon me because I did not request check-in baggage allowance.
Since when does the passenger/customer not receive a minimum check-in allowance for a long-haul flight?
Avoid Kiwi.com at all costs.
2 years ago
Kiwi.com has a
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