Kiwi's customer service is the worst I have encountered. I worked in the service industry for years and understand that customer service can be difficult because customers are rude. I'm forgiving if I encounter someone in customer service who is not having the best day. However, I spoke with 3 different customer service agents and ALL were the most unhelpful individuals I have ever had the displeasure of encountering. Each kept repeating rote phrases from their policy that only vaguely addressed the questions I had and, when I tried to ask for clarification on those policies, interrupted me to recite the same phrases in louder and more insistent tones. The issue I had was never resolved.