Horrible experience! They don't have people that are there to help you after they mess it up, it's like talking to robots. I was supposed to fly from Bucharest to Oslo, and from Oslo to Stavanger. One night before, they have decided to change my flight from Oslo to Stavanger to Oslo- Copenhagen- Stavanger, with a 50 mins layover. This means I m going to Norway, then they send me to Denmark and then they send me back to Norway. I have tried calling, I didn't find any number. So my only option was talking on the chat, with 3 different people. I even gave them the solution and search for another flight that goes to Haugesund( at least I m still in Norway, 2 hours by bus from stavanger and I don't risk staying in vopenhagen because it's not enough time to do the transit). The flight that I have found was through the same airline, which is SAS Airline. I have asked them to do the change for me because I cannot do it by myself and it's more logical to do one flight than two flights, which is paid by the airline anyway. Short long story, they said they cannot fix anything. I even called sas airline and they said the request for the flight change has to be done by the travel agency, which is logic. I advise anyone that wants peace of mind to avoid this travel agency... in my case, I have managed to change the flight exactly as I wanted and was more logical with the help of an awesome employee from Sas ( I am really grateful for his help 🙏). As about kiwi.com.... AVOID!!!