This is a terrible company to do business with. Recently they booked me a series of flight with very tight connections and when I raised a concern they said not to worry, as I would be rebooked with another flight by them immediately at no charge if I missed the flight due to delays at customs or by the carrier. Naturally this happened. When I informed them they offered me their re-bookings. ALL of them required an insane amount of additional layovers (well over twelve hours) in terrible conditions and late arrivals with more tight connections. There were much better options available but they refused to book me on those flights without a huge additional fee (well over 800 USD additional). When I complained about layover time they said they would be happy to pay for my meals and hotel room that day. They claimed that the average hotel in Bogota, Columbia cost 24 USD per day and that was all they were prepared to re-imburse me. When I said that was ridiculous they offered a tiny refund, but only in the form of Kiwi.com credit that I could only use with them for another terrible flight. I ended up booking new flights at my own expense and losing my other flights with them. I am partially to blame, as I should never have allowed them to talk me into those short layovers and they should never have offered them (two hours per international transfers is simply not enough time), especially with airport staffing issues common now. I put myself at their mercy and got burned. But I will never do business with them again. I am a frequent traveler and am always on the lookout for good agents online. There are many of them. I would strongly recommend you find one other than Kiwi.com. I hope this helped. I should also say my booking number was 315848731.