They are the worst, please don't book with them... They scam people and offer very poor customer service. They sent me the receipt then a few days later they deducted more than the amount in the receipt. Also, even though i bought insurance, i could not get any support when i discovered i couldn't travel. You cannot talk to a person and when I asked them specific questions on their chat or help desk service to help me evaluate my options and decide what to do they only told me that i can cancel and get less than 10 dollars back even though I had paid close to 1000 dollars for the ticket and the airlines had told me that the ticket was refundable!!! They did not address all my questions. I had to contact the airlines directly to know my options and I realised that because i had booked through them any cancellation money would go directly to them and not me, so in actual fact if i cancel they get the money they paid back but they don't actually pass on the refund to me because it is a saver ticket!!! This is ridiculous! A scam! It is the first and last time that i would use this terrible website and will warn all my friends from booking with them because if for any reason beyond your control you need to cancel you will lose your money.