I wouldn't even give one star to this company. This website is plane scam. I lost my $5000 just like water. I booked a flight for my family and had to cancel within 3 days due to my bad car accident. I have been working with them since last June. Every single time when I message, I get new person gives different information. Now they saying they won the case and there is no refund will be issued. I am disable from my car accident and Kiwi saying they claim that amount as fees for dealing with my bank. . They are money hungry. Don't waste your time with this company. This is scam.