DO NOT BOOK WITH KIWI COM! My flight was cancelled due to weather in December. Although I purchased flight insurance, they simply cancelled my flight without the option of rebooking me. If I wanted to rebook it was going to cost me $5000! For a 5 hr flight, originally $1000 (xmas prices). The airline confirmed they had sent the refund to Kiwi.com two months ago and kiwi continued to deny they had received it. It is over two months now, and they have since disconnected their phone lines so there's no way of contacting them. I finally got confirmation that the refund is "being processed, but in a different department and there are many factors outside of their control so they are unable to give me a timeframe for when I'll receive the refund" The flight was $1000, I never took the trip and now I'm paying interest on my credit card, while Kiwi scams everyone, withholding their money for as long as possible. The worst company I have ever dealt with, they're corrupt, don't use them!