I booked a flight through the AirAsia website to travel to Malaysia. My booking was confirmed and I received the details of my flight. I subsequently received a couple of slight reschedules which I had to review and accept. A few days later, AirAsia canceled my flight and gave me 2 options: choose a different flight or request a refund. AirAsia wanted to charge an additional $400 for a different flight, which is almost double the cost of my original flight. I therefore chose a refund. Following this I was advised that a refund needed to be sought from the airline and this could take up to six months. I was very confused by this as I was under the impression that I had booked directly with the airline, having used their website to make my booking. It turns out that AirAsia use a third party booking system known as Kiwi.com as their booking engine. I am now being told by AirAsia that I need to seek a refund through Kiwi.com, and Kiwi.com are advising that they have to engage the airline for the refund. My assessment of this situation is that AirAsia use this third party system so that they can avoid responsibility for customer care, and this, in turn, enables Kiwi.com to use the excuse of having to engage the airline to retain our money. I believe this is seriously bad practice and the kind of thing I really wanted to avoid, by booking directly with the Airline. Please exercise extreme caution when booking with either AirAsia or Kiwi.com.