Where do I begin? It has been an absolute nightmare dealing with this Kiwi. There customer service is appalling and they have been no help at all. Let me try to summarise. I have booked a trip from Cape Town to Rhodes which leaves in July. 1. One of the legs of the journey has been delayed by 14 hours. Kiwi said that because this is a minor change, there is nothing that they can do. I did not realise that leaving 14 hours later and missing a full day in Greece was minor. 2. They did not provide me with my individual ticket reference numbers. And so it has been incredibly difficult trying to contact the Airlines to help me with the delay mentioned above. 3. Because of this delay, I am needing to cancel the trip. I emailed Kiwi and they told me that none of my journey is refundable but that they could give me a 10 EUR voucher and a goodwill gesture. The flights cost over 1,200 EUR. I therefore felt insulted by their offer. 4. I went into a travel agent inperson to seek advice as Kiwi have been rude and unhelpful. The travel agent advised that I go into the airline that Kiwi have booked me on. Unfortunately not all of the airlines are in this country, however Ethiopian Airlines is. They were helpful and revealed the following: - My tickets ARE in fact refundable. - Kiwi booked me on the longest possible journey. - They did not book a return flight but rather 3 separate flights which means that if there is a delay on one of them, I will miss the other two and Ethiopian Airlines would not be able to see my connection. - Kiwi recorded my birthday incorrectly, they said that I was born on 15 February 1988. I am born on 10 March 1994 and not once mentioned 15 Feb 1988, I do not know where they got that from. 5. When I wrote to Kiwi about this, their response was incredibly rude. Not only this but when I asked them to change my birthday, they said that I must do it myself under the Manage my Booking section and that it would cost me 30 EUR to change this detail. - a detail that they wrote incorrectly!!! 6. I then asked them to send my e-tickets individually rather than as one bulk ticket as I am flying with multiple different airlines. They replied and said it was not possible. I just wish that I could cancel and be refunded for the whole trip and book again elsewhere. It has been an incredibly difficult and expensive lesson to learn. Please learn from my mistake and do not book through this company. It has been so stressful and I am dreading the days that I am supposed to be flying as I wonder what other issues may arise.