To reach my destination, I had to switch between two planes. My first plane was delayed by around 3 hours, and it made my second plane not reachable in time. I called kiwi.com several hours before the first plane and explained the situation (i.e. connecting flight not reachable due to first plane delay). kiwi.com encouraged me to still take the first plane, even though it was impossible to catch the connecting flight, and call them again once I land, so they can help me find an alternative route. Sounds reasonable. After I landed, and obviously missed the connecting flight, I called kiwi.com. And indeed, they offered me alternative routes. Some of them included 4 changes, 24h+ travel time, and connecting planes from airports I did not want to visit. By following irresponsible kiwi.com advice, I got stuck in a country I did not want to be in, had to book another flights (yes, plural!) back to my original destination from somewhere in Croatia (small city with very limited air traffic), and of course, an extra accomodation to wait for my flights the next day. I understand plane delays are not on kiwi.com, but their absolutely rubbish advice made me end up in a very remote country and small city with almost no air traffic. Even though there were WAY BETTER alternatives to reach the destination from my starting airport. NOT RECOMMENDED! If I would NOT have booked with kiwi.com, and would NOT have listened to kiwi.com advice, I would have reached my destination already. Thanks to kiwi.com, I had to invest 500 EUR+ extra and lost precious time. NEVER AGAIN!