I recently had the opportunity to use this air travel website for booking a flight and, unfortunately, my experience was far from ideal. I felt compelled to write a review to outline some areas where the platform could certainly improve. First and foremost, it's essential to mention that the pricing on the site is not as competitive as one would expect from an online flight booking service. One of the main reasons customers like myself turn to online platforms is to find the best deals. However, after cross-checking with other websites and airlines, it became apparent that their pricing was not the best available. A more significant issue arose around seat reservations. The website gives the impression that reserving a seat is a necessary part of the booking process and incurs an additional fee. It was only after paying the fee that I found out that the seat reservation was optional. This part of the process needs to be more transparent and user-friendly. The option to skip seat reservations should be clearly stated to avoid any unnecessary charges for customers. Finally, when it came to addressing this misunderstanding, I found their customer service unsatisfactory. I attempted to contact them to rectify the situation, but the support I received was far from helpful. They were unable to reverse the charge despite the confusion stemming from the website's layout and information presentation. In conclusion, while the website is functional and easy to navigate, the underlying issues concerning pricing, transparency, and customer support need attention. The site promises a convenient and hassle-free booking experience, but my experience fell short of these expectations. I hope that my feedback will be taken into account for future enhancements of the service.