I booked the flights for myself and for my daughter to Rhodes, Greece through Kiwi. But because of the wildfires it was a bit dangerous to go there. Unfortunately the flights were provided by Ryanair which wasn't cancelling it's flights to Rhodes. I decided that we're not going to fly there and cancel our booking on kiwi's website. I read the information that they can give a refund if a customer spends more that 20 Euro and cancel the booking 2 days before the departure. I was quite happy about it but when I received an email with information that I'm getting just 10 Euro back it made me very upset and disappointed. Because I spend almost £400 for those tickets! I tried to give a call to Kiwi's customer service but one rude lady on the phone was keeping saying that I can't get that 10 eur by cash... She obviously didn't understand me and my query about getting the full amount or a voucher or postpone the dates. I presume I had to fly to the that island in fire or call them directly without using the website. Very sad that kiwi is not helping in the cases which are not in customer's power to change.