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NANCY EVANS
CONNECTING FLIGHT SEATTLE TO NEW ORLEANS THEN TO FL. CALLED PRIOR CUSTOMER SERVICE X 3. HAD CALL X 3 DUE AGENT LANGUAGE BARRIER.AGENT STATTED IT WAS POSSIBLE TO MAKE BOTH FLIGHTS BETWEEN TWO DIFFERENT AIR LINES. SAID CLOSE TOGETHER. NOT TRUE LUGGAGE CLAIM,SECURITY CHECK,AND GATE ALL DIFFERENT FLOORS. MISSED SECOND FLIGHT HAD WAIT AT AIRPORT 12 1/2 HOURS GET HOME. THE TICKET I WAS SOLD IS DEFECTIVE NOT POSSIBLE GET ONE AIR LINE TO ANOTHER IN TIME. A VERY EXPENSIVE VACTION WAS RUINED. WHEN I CALLED CUSTOMER ABOUT THIS AGAIN LANGUAGE SKILLS NOT MUCH ENGLISH. SAID SUPERVISOR NOT AVAILABLE HAVE THEM CALL ME. NO ONE CALLED.
1 year ago
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