I wish I can rate them zero. Zero help from customer service. They booked two separate flights when I tried to fly from NY to Vilnus, So I had to get out of terminal, pick up my bags and check them back in, of course I end up paying twice for extra bags. When I asked customer service two weeks prior that flight about this issue, they told me they cant do anything, this is the way they book their flights. Even after explaining that this is not normal and I will be paying for the bags twice, they offered me to but bags from kiwi for 400$ per bag, They are out of their minds there, bag cost more then an airplane tickets. Bunch of crooks, do your business elsewhere. There is a reason they sell cheaper - they will lie to you and you end up paying more anyway. Use expedia or orbits - at least they will try to work with you or give you options if something goes wrong