Absolutely horrific experience I couldn’t find a reservation number for my flight back from Paris to Toronto to check in and it’s about 12 hrs before my flight to go home and I found out they never booked me in!!!! So they offered me a flight with a 20 hrs layover and expected me to accept it My other option was to refund which wouldn’t have covered any direct flight price so close to the departure After FIVE hours of waiting on their agent to give a different alternative They messaged me “We did the best we could, this is your alternative with 20 hrs layover, sorry for the inconvenience” The direct flight existed still and so many other flights but they didn’t want to spend a dime more than what I paid to cover their mistake They also didn’t offer any compensation for this amount stress they put on me in a foreign country Shame on you kiwi.com Date of experience: October 19, 2023