AVOID THIS COMPANY AT ALL COSTS! There thieves I can’t express this enough, I don’t ever write reviews but this company is a scam. I used them to fly to Japan from Australia I got to the airport to find out my first flight to Singapore was delayed and due to that delay I would miss my second flight from Singapore to Japan, I called them to notify them this as they “guarantee” a no out of pocket expense if you miss a connecting flight due to a delay they told me to get the first flight and everything will be worked out once I arrive in Singapore. I arrived in Singapore and they told me the only option I had that wouldn’t cost me anything was to take a flight to china then to Japan with a 15 hour lay over, they wouldn’t give me a option for any of the direct flights even tho I originally had a direct flight from Singapore to Japan. They told me if I wanted to get the direct flight I would have to pay $740.00 AUD, due to my time schedule in Japan I had no option but to take this flight and pay but they later called and told me that flight was fully booked once I had payed them. ( this was a lie because I went to the counter in the airport and booked myself on this flight paying for it again and the flight was half booked ) they now won’t refund me my $740.00 they have told me that its already been refunded but no funds have entered my account I’ve asked multiple times for proof of a refund but I’ve been given excuses that there email system is down, they then hang up on calls so that you have to call back and talk to a complete different person. The company is structured to be so frustrating to deal with that you give up so I cannot express enough to use a different company I will be posting this on multiple review sights the company is a SCAM!!!