Big scam - STAY AWAY! This company cancelled my flight 1 month before travelling. Offered us an alternative flight 4 days early, additional £500 to change flights or £100 coupon (on a £1400 flight). Obviously, none of these options were credible. The final option was to request a refund from Kiwi, and then claim the difference back on the enhanced insurance that they sell on their website. We took that option, Kiwi refunded £100 and AXA (who they recommended and promise full protection with) said we were not covered and told us to go back to Kiwi. Kiwi just quote that they owe nothing under their terms and conditions. We lost £1300 and are currently fighting a long legal process. Stay well away and pay the extra for a direct flight. This company are the biggest scammers ever! They have caused so much stress and their customer support do not care. They actually laughed at us on the phone. I never write reviews, but I wouldn't want any other family to go through this. They ruined our holiday and year. STAY AWAY!