Date of my flight: Oct 15,2023 This was my first time using Kiwi and it will be my last. I will NEVER EVER use them again. I truly believe that this site is a scam, their practices are shady and they will do what they can to milk you out of your money. My flight got changed due to a delay with one of the airlines so I received a notification from kiwi of the change and accepted my new itinerary (no charge for this one). When it came to check in however, the desk person did not see my name. I called kiwi and they insisted everything was booked so I went back to the counter but still got the same answer from the airline. And the way the airline representatives looked at each other when I said the word KIWI. It was like they already knew I got screwed over. So then kiwi said for me to reschedule, I would have to pay. Which cost me over $200 Canadian. And then I was receiving emails stating that since the booking changed, my baggage allowance has changed so now I had to pay additional fees for all the different airlines. However, when originally booking, I already selected that option to pay for additional baggage. So why the heck am I paying more? And then, In 2 different countries, I had to transfer airports, both far from each other, to catch my other flight which again, additional cost but for transportation. All these extra cost effected my budget for my vacation! I got so paranoid with my flights that I started calling the airline directly to confirm with them over the phone if my reservation # was valid and my name was on the system. And I was constantly checking my reservation number on the airline website if it was still there. Because I couldn't afford spending extra hundreds of dollars again. Yes, kiwi was cheap, but I have learned that cheap isn't always a good option. I even felt that they scheduled flight times close to each other and having to transfer to different airports so that I could be late for boarding and then I would need to contact kiwi to reschedule and then pay extra again! But I rushed it! Since this experience, I am never booking through a 3rd party and will book directly through the airline, regardless of cost. At least I know I will have better control of my flights and I know it got done. I pray that one day, they will screw over a fierce lawyer and that lawyer will sue their a$$ and shut down this crooked company. I have then read articles of kiwi being sued but what really needs to happen, is for them to be SHUT DOWN FOR GOOD and refund every penny they stole. I am going to do some research on a class action because what they are doing isn't right. Please save yourself from the headache and DO NOT use kiwi.com. I guarantee you will incur unexpected expenses. Book directly with the airline or use a TRUSTED travel agency and make sure you read the negative reviews.