Have a pleasant travel experience. Avoid kiwi.com if you want to avoid the emotional toll and financial loss. I recently had a highly disappointing and stressful experience with kiwi.com. I booked a flight through their platform, but a day before my flight, the airline rescheduled my flight 12 hours earlier, so I contacted the airline, saying I wouldn't be able to make the new schedule. Per the airline's policy, I was entitled to a refund or rescheduling. However, since I booked my ticket through a travel agency, kiwi.com, I had to contact them so they could facilitate the request. I contacted kiwi.com. It was a lengthy back-and-forth communication with kiwi.com's customer service. Long story short, they denied my refund request since I booked a non-refundable ticket. They also couldn't accommodate rescheduling. According to their customer service, my only option was to take the new schedule as my ticket did not include refund or rescheduling options. It's baffling that the airline itself would have accommodated such changes if I had booked directly with them. In a time of crisis, kiwi.com proved to be a cold and heartless entity. They heartlessly hid behind their policies, claiming I booked a ticket that was non-refundable and did not include rescheduling options. Kiwi.com is evidently placing greater emphasis on profit margins at the expense of understanding and addressing the genuine struggles of its customers. The airline would have helped if I had booked directly with them, but kiwi.com left me high and dry. I write this review hoping that others can avoid the emotional toll and financial loss I've experienced with kiwi.com. Beware, fellow travelers, and choose a platform that values you as a person, not just a transaction. That's definitely not kiwi.com.