Terrible experience!!! I booked a flight on the Kiwi website from 23rd Dec to 28th Dec. Then I got offered a discount for using the app. When I got the app it asked if I wanted to continue with the same booking so I did. Only after checking out I noticed it was not 23rd Dec but 23 January. I needed the flight reschedule but they wouldn't help with that either, I was ready to pay extra but they refused to help. I was going to upgrade my ticket but now it was cancelled. There's no winning with them. And it wasn't even my fault it was a bug with the app. Customer service said repeatedly that there's nothing to be done. They have not even acknowledged that it was a mistake with the app. I immediately canceled so I can get a refund but my booking got confirmed in seconds. I was told by the customer support that the airline has the money already. I contacted the airline and they said it takes longer for the payment to reach them. This website is a scam. DO NOT TRUST THEM. Use the website to find the flights and buy directly from the airline.