Be careful and think before you book through this site. Their site mentions if you pay extra and wish to cancel then they’ll deduct 20 percent. But they actually mean 20 percent off FLIGHTS only no refund on their administration costs which mine was around £73. So altogether I paid £304 and I got refunded £180. They are professionals tricking people. I explained to customer service that it should clearly state with the charges involved before you proceed. Manager was supposed to call me within 24 hours but still waiting, and it’s day 3. Also no point paying extra should you wish to cancel your ticket they trick you. The extra you’ll pay you’ll only get that refunded and they keep the rest. Never using these lot again. Read the conditions clearly before proceeding. Date of experience: 20 November 2023