Terrible service, borderline scam (can't/don't believe it's legal to operate this way). Summary: the flight we booked through their website got cancelled. Kiwi.com refuses to refund us for the flight or to provide alternative flights (because we did not purchase the additional "Kiwi.com Guarantee"), Their solution: buy a new flight via kiwi.com (and pay in full again). The 'alternative option' they suggested us to buy from then was overpriced: we checked the actual cost of the flight directly with the airline and Kiwi.com's price was 50% higher. The customer service rep Karthik advises me that I you should been more careful going through their extensive list of terms and conditions when doing your booking. First and last time I used this platform - highly recommend not to use them if you want to travel in peace - overall travel ends up being double the price.