I booked through Kiwi.com as I wanted one ticket for RBAHAM. The suggested option routed me via Madrid on two carries of the one world alliance (Royal Air Maroc and Iberia). Turns out Kiwi.com sold me two disconnected tickets and then things started going wrong: RAM changed departure time and location, and I had to rebook the second segment - at a fee. Then RAM had technical problems and the plane had to return as a result of which I missed my connection. Because Kiwi.com had sold two sperate tickets neither of the airlines will refund me, rebook me or in any way help. And Kiwi.com is like, well you should have paid us the extra EUR 100 for the "guarantee", but since you purchased a standard ticket, no help, no refund. Never again! Next time I will go with a a more reliable online agent who actually manages to book one single connected ticket. In addition to being out of pocket by some EUR 500 I also spend 30 hours travelling for a trip which ex RBA would have taken 6 hours. Date of experience: December 13, 2023