Kiwi.com told us of a cancelled flight but failed to tell us that this cancellation was associated with our return flight as well. Therefore, we ended up paying for two new plane tickets, one was bought at the gate at the airport, and an extra night at a hotel. Customer service has been useless and very difficult to get a hold of. I have talked them through LiveChat, attempted email and called multiple times (which was hard because their phone number changed). Paid way more for our trip then if I had used a more reliable company.
1 year ago
Kiwi.com has a
1.1
average rating
from
1,324
reviews
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