This company is the worst. Do not trust this company. I used this company to book a flight from San Francisco to Ushuaia, Argentina. I chose this company because it was the most affordable option (mistake! ) When they booked my trip they used four different airlines to get me from San Francisco to Ushuaia, Argentina (SF to Panama, Panama to Chile, Chile to Buenas Aires Argentina, Buenas aires to Ushuaia). When traveling internationally you need to check in at least 1.5 hour to 2 hr before. Kiwi booked us international trips with not enough layover time to get our bags and re check them with the new airline. We missed the connecting flight and were stuck in Buenas Aires. We called Kiwi and asked for them to help us. They charged us an additional $1300 to re book our flight. They said it was our fault for missing our flight but it was their fault booking separate flights with short layovers. When we went to the ticket counter to board our new flight that we just paid $1300 for, the airline said that our names were not on this flight and that this company booked us on an already full flight!! Yes.. i repeat, they asked us to pay additional $1300 and booked us on a flight that was completely full. I had to think quick and ended up calling my bank saying someone stole my card and to stop the payment to Kiwi. We ended up needing to buy an entire new flight directly with United Airlines. I recommend to NEVER EVER use Kiwi to book flights. Pay extra and just book with an airline directly. Absolutely awful experience. This company should be shut down. Additionally: On the way to ushuai, argentina it said the trip would take approx 30 hours to get there ... it ended up taking 57 hours and we even had to take a bus from one airport to another airport. We would get off the plane and they would update our itinerary or send us an email "im sorry you missed your flight , etc etc." happened on the way to argentina and on the way back home to SF