DO NOT USE THIS COMPANY THEY ARE OURIGHT FRAUDSTERS,THERE SO CALLED GUARANTEE IS ALL JUST SALES PITCH,THEY DO NOT HONOR THIS GUARANTEE . MY FAMILY AND I MISSED A CONNECTING FLIGHT DUE TO OUR ORIGINAL FLIGHT BEING DELAYED, WE HAD TO BUY ALL NEW TICKETS TOTALLING $3600.00 AUSTRALIAN DOLLARS BECAUSE MY DAUGHTERS WEDDING WAS THE NEXT DAY AND WE WERE ON A TIGHT SCHEDULE AND DID NOT HAVE MANY OPTIONS TO SIT AROUND AIRPORTS ALL DAY WAITING FOR THE NEXT POSSIBLE FLIGHT. WHEN WE ASKED FOR A REFUND THEY COMPLETELY IGNORED ALL MY EMAILS AND WE ARE STILL WAITING FOR A REPLY AFTER 2 WEEKS AND 4 EMAILS UNANSWERED, THERE WERE ALSO 6 OTHER PASSENGERS IN THE WEDDING PARTY ON THE SAME FLIGHT THAT ALSO MISSED THEIR CONNECTION AND THEY EXPERIENCED THE SAME DEPLORABLE SERVICE WE RECEIVED AND ARE ALSO OUT OF POCKET............kIWI.COM YOU SHOULD BE ASHAMED !