I booked air tickets on Jan 6, 2024 with kiwi.com. the tickets are for two people flying from Nice to London on Mar 17, 2024. I received an email on Jan 23 from kiwi.com that the flight will be delayed for 23 hours. This will disturb my travel plan, that I cannot catch my next flight on time. So I request Kiwi.com cancel the tickets and give me the full refund. They refuse to do so, they said their policy is not to give refund for delay less than 24 hours. I think this is a total scam, how can kiwi.com know a flight in two months will be delayed for 23 hours??? And is it the customer's issue that the flight got delayed??? This is so ridiculous.
11 months ago
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