I had the worst experience with Kiwi. I bought a plane ticket with them and the money was charged from my account. I also booked a bus to the airport as it was in another country and the hotel. But when I was on my way to the airport, they cancelled my plane ticket, just a few hours before the flight! It was devastating, not only did they waste my time but also money since I had to travel back again to my country. When I asked them to refund my bus tickets and the hotel, they refused to do it. As a result I lost more than 500 euro because of their fault. I would not recommend it to anyone as they are a completely unreliable company!