I recently had the misfortune of booking my flights through Kiwi.com, and it was a nightmare from start to finish. Several months before my scheduled trip, I received an email informing me that my flights had been canceled with no explanation whatsoever. To make matters worse, Kiwi.com provided no alternative options except for booking entirely new flights at my own expense or waiting for a refund. Opting for the refund seemed like the logical choice, but little did I know that it would take a whopping six months to process! Initially, Kiwi.com assured me that the refund would be completed within 90 days and that I would receive 80-90% of my flight costs back. However, this turned out to be a blatant lie. Throughout the refund process, the customer service was abysmal. It felt like I was talking to a bot, as each response was generic and unhelpful. It became increasingly clear that Kiwi.com had no intention of providing satisfactory assistance or communication. To add insult to injury, I later discovered that when Kiwi.com requests a refund from the airlines, they only request the tax back, not the actual value of the tickets. This was confirmed by the airlines themselves, leaving me feeling deceived and cheated. Overall, my experience with Kiwi.com was nothing short of a disaster, and I will never be using their services again. Save yourself the headache and book your flights elsewhere.