Using Kiwi.com is like the roll of the dice it could be bad or could be good. I have used Kiwi for previous flights and had no issues. This most recent experience has turned me off using Kiwi. com ever again. I had booked an upcoming flight 6 months out. The airline had a schedule change which I understand happens. Without first talking to me Kiwi.com considered it a major change and took it upon themselves to cancel my ticket with the airline. They then presented me to book another flight at a higher price. Which I decided not to do. This is where the fun begins. I decided to go ahead and cancel my flight. Kiwi.com made the refund process almost impossible everytime you would speak to someone at Kiwi.com they would give you a different story or excuse, or have no record of previous conversations. Thank God for the airline who went to bat for me to help me with the refund. Even with proof from the airline the Kiwi.com agent did not accept it. The way they acted is unethical, not professsional or proper customer service. Do not book with them.