I booked a flight for the 25th of April and when I got the confirmation it said the 24th not the 25th. So I immediately tried to cancel the flight as per their booking policy says that if they did not book it through the airline that you can cancel it. I was unable to cancel it because it showed that it booked immediately through the airline which is not possible because I got a confirmation about 20 to 30 minutes later showing that it was confirmed by the airline. When I contacted customer service they basically said tough luck it's your mistake and we don't care. So if you make a mistake or their website makes a mistake you have no recourse but to accept the flight that they choose for you. They will tell you is your fault. So basically I am out several hundred dollars and they don't care. buyers beware
9 months ago
Kiwi.com has a
1.1
average rating
from
1,324
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.